We hope you will be satisfied with your NEXTGEN apparel, but in the unfortunate circumstances that you are unhappy with our products for any reason, unless they are sale /discounted/ special price items, they can be returned for an exchange or refund provided that the following guidelines are observed.
- Your returns MUST be authorised. Any item sent back without an authorisation code will be held until shipping costs have been covered for the item to be returned back to you.
- Goods must be received by our warehouse within 14 days of the delivery date.
- Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original NEXTGEN ziplock bag.
- Your return should include the original packing slip so we are able to identify the return quickly and efficiently. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays processing the return
Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being refused.
We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit.
Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty. Your item will be held until shipping costs have been covered.
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked by the processing unit.
If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 14 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.
Please note that all sales of sale items (those displaying a reduced price and orders purchased with a discounted/special code) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.
Please note that all sales of Preorder items as well as any customised items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.